| 논문명 | 실내디자인 업무의 클레임 현황과 분쟁사례 분석에 관한 연구/실내건축가를 대상으로 한 실무사례를 중심으로/A Study on the State of Claims and Disputes in Interior Design Projects - Focusing on Practices and Experiences of Interior Designers - |
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| 저자명 | 이소영(Lee, So Young) ; 김욱선(Kim, Wook Seon) |
| 발행사 | 한국실내디자인학회 |
| 수록사항 | 한국실내디자인학회 논문집 , Vol.27 No.3(통권 128호) |
| 페이지 | 시작페이지(116) 총페이지(10) |
| ISSN | 12297992 |
| 주제분류 | 계획및설계 |
| 주제어 | 실내디자인 ; 하자분쟁 ; 하자보수 ; 클레임 Interior Design ; Defect Disputes ; Defect Repair ; Claim |
| 요약2 | With rapid economic development in Korea, interests in interior design have increased gradually. However, interior design markets were poorly evaluated from 2015 Korean Consumer Evaluation. It is necessary to identify what kinds of problems, defects, and consumer claims have arisen during interior design planning and construction procedures. Therefore the purpose of this study is to investigate claims and disputes in interior design project procedures and to find out when defects or claims take place in those procedures in order to reduce claims or defects. Email questionnaires were distributed to KOSID members (professional interior designers) using Google Survey. In addition, a focus group interview was conducted. A total of 54 responses were collected and analyzed using SPSS 19. As a result, in an agreement stage, alteration in materials is the major source of claim. More than a half of respondents addressed time shortage for programming and planning. During the construction stage, approximately 31% respondents experienced client dissatisfaction with materials and finishes. The reason for project completion delay was due to claims during construction. The claims most frequently appealed by clients were related to painting. The satisfaction with project quality is positively related to the quality and contents of design documents including design drawings and specifications. Regulations and communication with clients are important issues to reduce the gaps between interior designers and clients/ consumers. |
| 소장처 | 한국실내디자인학회 |